Digital transformation of the RCC Members: challenges and operational solutions
during the COVID-19 pandemic

At the joint 56th/26th meeting of the RCC Board of the Communications Administrations Heads and the Coordination Council of the CIS Member-States on the Informatization at the RCC, it is planned to consider the issue of the digital transformation of the RCC Members during the COVID-19 pandemic.

The RCC Executive Committee monitored the situation in the world during the epidemiological situation and posted information on measures, that were taken by the RCC Member-States to combat the COVID-19 pandemic:

United Nations (UN) - UN response to the COVID-19 pandemic

The COVID-19 pandemic is a crisis situation not only in the health but also in the economic, humanitarian, security and human rights sectors. The crisis has highlighted shortcomings and inequalities within and among the world's countries. Getting out of it involves a collective effort on the part of governments, communities and the entire world population, based on the principles of humanity and solidarity.
The UN General-Secretary launched the UN response Plan to the COVID-19 pandemic to save lives, protect communities, and recover better than it was(attached).

The plan calls for:

- Response actions at the global level in order not to leave anyone behind,
- Reducing the vulnerability of humanity to future pandemics,
- Creation of prerequisites for the manifestation of resistance to future challenges, including, first and foremost, climate change,
- Addressing the serious and entrenched inequalities that have emerged as a result of the pandemic.
The plan focuses on three main areas: 
- A large scale, coordinated and inclusive health sector responses,
- Adoption of policy measures aimed at resolving the socio-economic, humanitarian and human rights problems that have arisen as a result of the pandemic,
- The recovery process to make it better than it was.


The World Health Organization (WHO) works closely with international experts, governments and partners to quickly obtain scientific data on the new virus, track its spread and assess virulence, and provide countries and populations with recommendations on measures to protect health and prevent the spread of the outbreak:

In addition to the official website of the World Health Organization dedicated to coronavirus infection, UN agencies provide information about the COVID-19 outbreak on the following websites:

The World Bank coordinates with partners to accelerate the global response and support countries in a global health emergency

Development assistance - United Nations Development Programme (UNDP) works with partners to prevent the spread of infection among vulnerable populations

COVID-19 and the Sustainable Development Goals, how "the road map for humanity" can be changed as a result of the pandemic

According to UNDP estimates, global human development - a combination of education, health and living standards - may fall this year for the first time since 1990, when measurements began.

COVID-19 and human development: assessing the crisis, anticipating recovery

"Over the past 30 years, there have been many crises in the world, including the Global financial crisis of 2007 - 2009. Each of them hit human development hard, but overall, the benefits of development accumulated around the world year on year. COVID-19, with its triple impact on health, education and income, can change this trend" - UNDP Administrator Achim Steiner.

The pandemic represents a huge challenge and a huge opportunity to achieve the 2030 Agenda and the Sustainable Development Goals (SDGs).

The SDGs are a road map for humanity. They cover almost all aspects of human and planetary well-being and, if achieved, will ensure a stable and prosperous life for everyone and ensure the health of the planet.

This year, they have received a heavy blow that will be far ahead. But the pandemic also shows us the wisdom of what is already inherent in the SDGs; the challenges we face cannot be addressed in isolation.

The International Telecommunication Union (ITU) has launched a new network resilience platform that will help national policymakers and regulators, as well as industry stakeholders, cope with the growing burden on global networks during the COVID-19 crisis.

International Telecommunication Union (ITU) on COVID-19 coronavirus:

Universal Postal Union (UPU) on COVID-19 coronavirus:

The economic impact of COVID-19 on the postal sector-analysis shows that the crisis has put pressure on international postal supply chains to an unprecedented degree. In particular, cross-border exchanges decreased by 21% between January 23, 2020, and May 14, 2020, compared to the same period of the previous year.

Delivery and customs clearance times increased, and some international postal bilateral links were no longer open to private shipments.

Universal Postal Union (UPU) Message from member countries about COVID-19

Posteurop about the COVID-19 coronavirus-PostEurop is closely monitoring the current situation with coronavirus COVID-19 with the help of the Coronavirus Crisis Group. This special page contains information (including questions and answers, information, links to key data with regular updates) to help postal operators cope with the pandemic:

Ecommerce Europe survey on the impact of Covid-19 on e-commerce shows first signs of improvement:

Brief information on the work of the RCC CAs in the period of the pandemic


Solutions presented at the first global virtual hackathon in support of Azerbaijan's motto " Stay at home»

During the special quarantine regime, post offices will also be open on Sundays

Issues of lump-sum payments continue on a daily basis

A videoconference system has been created in medical institutions with the support of the Ministry of transport, communications and high technologies

LLC Azerpocht continues to provide mobile services to citizens

A new edition dedicated to the coronavirus will be published with the support of the Ministry of transport, communications and high technologies


The Ministry of the high-tech industry presents a grant program with a total budget of 22 million of Armenian drams
The Ministry announces the collection of ideas and proposals for the design of artificial lung ventilation devices (AVL)

17th support program approved: assistance will be provided to high-tech companies


More than 800 thousand applications for benefits were submitted by Kazakhstanis via Telegram

More than 30 thousand benefits related to the birth of a child were issued during the quarantine period

How do Russian IT specialists help people in times of emergency

Since the beginning of the year, about 400 remote villages have received access to high-speed Internet using fiber-optic communication technology


GCITC supported the initiative of the UNDP - competition to overcome the consequences of the coronavirus pandemic

IT headquarters at GCITC: launched a resource to support the activities of medical professionals

A useful selection of resources for earning money in the digital environment from the IT Headquarters at GCITC


Measures to combat coronavirus infection

Three thousand of Russians abroad can re-apply for the provision of material assistance

Beeline and Tele2 subscribers now have access to free outgoing calls to the hotline for Russians abroad

Registration for unemployment benefits is available through the Unified portal of public services


UzMobile gives its subscribers holiday megabytes, minutes or SMS packages

600 applications were submitted for the COVID-19 Challenge 2020 competition

Comprehensive work is carried out during the quarantine period

Since April 20, Uzbekistan post has launched an international mailing
list by airmail

Remote services provided for many years during the pandemic went 

Brief information about the work of telecommunication and infocommunication operators during the pandemic

With that, the international telecommunication Union, a UN specialized Agency in telecommunications, projects "Virtual PBX" and "Integrated system thermal control", developed by PJSC "Rostelecom" made the list of best international practice response COVID-19:

Both products meet the sustainable development goals that PJSC "Rostelecom" focuses on in its activities.

Based on the Virtual PBX service, PJSC "Rostelecom" has launched a Home office to support small and medium-sized businesses in the fight against coronavirus.

PJSC "Rostelecom" against COVID-19. PJSC "Rostelecom" is closely monitoring the situation and taking all possible measures to ensure that the company's digital services operate smoothly and that its customers, partners and employees can stay in touch at any time and use all its services.

PJSC "Rostelecom" has taken the following measures during the COVID-19 pandemic:
- upgraded its network infrastructure;
- protected their employees;
- created new features for IPTV and Wink users;
- increased the availability of online education;
- set up a hotline;
- created special services;

PJSC  "Kazakhtelecom" for security: a new solution against the spread of COVID-19 is presented. The company has developed a platform that connects to IP video surveillance and allows you to monitor compliance with quarantine.  

Telecommunications operator "Beeline", Republic of Kazakhstan, in the context of the pandemic, has taken the following measures to develop Digital infrastructure:

During the state of emergency, measures were taken to ensure that EDS can be obtained remotely.

The BeFlex program, which has been operating in Beeline Kazakhstan since 2017, made it possible to switch to a remote format in the shortest possible time. moreover, HR Director Tahmina Kodiri held several online sessions for managers of both Kazakh and Russian companies on the organization of remote work.

You can pay the unified social tax (ESP) without leaving your home in the My Beeline app /

Possibility to receive social payments to the mobile phone balance of Beeline Kazakhstan mobile operator

Launch of e –Sim-IZI mobile operator that allows you to receive SIM cards remotely, without visiting service offices.

Beeline Kazakhstan helps businesses organize an outsourced Call center

Providing free traffic during the quarantine period to Beeline Kazazstan customers to popular resources for video conferences Skype, Zoom and other platforms
Beeline Kazakhstan has launched the Doctor Online service, where Kazakhstanis will be able to "visit" doctors for free through the Beeline app / Beeline
Contribution to support Kazakhstanis in the fight against COVID-19 elo_ne_v_dengah/

Beeline has created a service for assessing the risks of contact with infected COVID-19 19/?fbclid=IwAR3sZrKHnh4qQE2NvDGKN7A8vtT0W4yhooZ032PD52288tK_d3cEUc8k_sk

Business owners received a free virtual office from Beeline during the emergency period

Getting free online consultations with polyclinic doctors on the platform to meet the need of citizens for qualified primary medical care in quarantine.

OJSC  "Kyrgyztelecom" is operating in a regular mode. Despite the restrictions imposed due to the situation with the COVID-19 coronavirus infection, Kyrgyztelecom will operate normally and ensure high-quality and uninterrupted operation of all communication facilities on weekends, holidays, and on weekdays.

Huawei has introduced biometric technologies to combat the spread of COVID-19 and address other challenges of the digital age:

Biometrics against the #btechday pandemic - special emphasis is placed on the security of Huawei biometric technologies, whose solutions work according to the so-called hybrid cloud scheme. This means that all collected and accumulated data is located on the customer's territory and is not transferred to third parties - either to China or to other countries. This approach is fully consistent with the one adopted in Russia (and other countries) the law on the protection of personal data.

Huawei has launched a cloud platform to help Uzbekistan fight COVID-19. Huawei and Uzbektelecom have launched a cloud video service platform for remote consultations and training.

Brief information on the work of postal operators during the pandemic

All post offices of the designated postal operator of the Republic of Azerbaijan LLC "Azerpocht" under the Ministry of transport, communications and high technologies of Azerbaijan (except for post offices number 10, 14 and 114) will also operate on Sundays. Post offices located in the capital and regions will serve citizens on Sunday from 09:00 to 17:00. LLC Azerpocht continues to work and takes all measures to protect the health of employees and customers of the company.

The post offices of the designated postal operator of the Republic of Armenia, CJSC "HayPost", continue to operate in the same mode. Employees of the Armenian post are provided with medical masks, gloves and disinfectants, and all post offices are disinfected several times a day.

The designated postal operator of the Republic of Belarus, RUE "Belpochta", announced a temporary change in the operating mode of postal facilities. In order to prevent the spread of infection caused by the COVID-19 coronavirus, from may 1 to may 31, 2020, the operating mode of postal communication facilities in Minsk that provide services on weekends and holidays has been changed.

You can find out about the working hours of post offices on the website of RUE "Belpochta" in the "company news" section

JSC "Kazpost", the designated postal operator of the Republic of Kazakhstan, takes all measures to protect the health of the company's employees and customers. It is reported that changes in the working hours of post offices are being made in agreement with local Executive bodies. To date, 10 out of 34 branches continue to work in Nur-Sultan, and 30 out of 91 points in Almaty (from 10:00 to 16:00).

Reduced the opening hours of branches in Almaty, North Kazakhstan regions, Karaganda to 16:00, in other regions to 17:00. In many regions, at the request of residents, post offices did not interrupt work on weekends. As before, pensions and benefits are delivered to pensioners over the age of 80 and to special categories of citizens.

In all postal branches and communication offices of the designated postal operator of the Kyrgyz Republic, the State Enterprise "Kyrgyz Post" is working hard to combat the spread of viral infection in connection with the current situation in the world of coronavirus.

The center for international exchange and logistics, writing offices, insurance offices and communication offices are wet cleaned twice a day with special disinfectants, sanitizers and air purifiers are installed. Rooms are ventilated, all surfaces are sanitized.

Employees are provided with protective masks, and explanatory work is carried out to comply with the rules of personal hygiene. Near the dispensers with antiseptic hung memos on the prevention of viruses.

The designated postal operator of the Russian Federation FSUE "Russian Post" organized regular mail service with the countries of Europe, the Baltic States and the customs union. Mail is sent by road through Germany, the Netherlands, Latvia and Ukraine.

Also, due to international restrictions, delivery with delays is carried out to the United States, China, Kazakhstan, Uzbekistan, Belarus, Ukraine, Moldova, Romania, Latvia, Lithuania, Estonia, Austria, Belgium, Bulgaria, Great Britain, Hungary, Greece, Denmark, Ireland, Spain, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Turkey, Finland, France, Croatia, Czech Republic, Switzerland, Sweden, Israel, Armenia, Canada, Georgia.

Shipments to Hong Kong, Australia, Japan, South Korea, and Azerbaijan are planned in the near future.

The post communication company "Turkmenpost" operates without changes: the
The designated postal operator of the Republic of Tajikistan "Pochtai Tojik" continues to operate in the same mode. Post office employees are provided with medical masks, gloves and disinfectants, and all post offices are disinfected several times a day.

Currently, due to the epidemiological situation around the world, restrictions are imposed on all passenger flights in the Republic of Uzbekistan. In this regard, the designated postal operator of the Republic of Uzbekistan "Postal Service of Uzbekistan" exchanges international mail with 32 countries through the Republic of Kazakhstan by land transport.

Taking into account the needs and wishes of our clients, we have started accepting international airmail to 38 countries around the world.

From April 20 to June 1 this year, it will be delivered to 38 countries (the list is attached) on the basis of the "Extra" tariff plan via air cargo transportation.