The second day of the RCC Anniversary Forum opened with a section on the digital transformation of the postal sector and logistics in the region.

The following experts shared their opinions:

•  Ms. Uulzhan Masiyanova, Deputy Director General of Kyrgyz Post

•  Mr. Sergey Potapenko, Deputy Director General for Technology at Belpochta

•  Mr. Denis Razin, Head of Operational Activities at PochtaTech

•  Mr. Boris Kupryakov, Vice President of the Association for RFID Technology Development

•  Mr. Torebeg Khojamkulyyev, Chief Specialist, Department of International Relations and Postal Communications, Ministry of Communications of Turkmenistan

Ms. Maria Bolshakova, Deputy Director General of the RCC, moderated the section.

Key takeaways from the discussion:

•  The post is no longer just about mail. National operators are transforming into multifunctional logistics and digital platforms — and this is not just a strategic choice, but a logical response to the growth of e‑commerce and the decline in traditional postal volumes.

•  Revenue diversification is a common challenge, but starting conditions vary. There is no one‑size‑fits‑all approach — nationally adapted models are needed.

•  Technology implementation is not an end in itself, but a means of solving operational tasks. The introduction of technologies — such as RFID and systems integration — makes sense only when it addresses specific challenges.

•  Digital transformation is not just about software — hardware matters too. Online services cannot function without updated physical infrastructure.

•  Cross‑border commerce is a growth area that requires institutional work. Partnerships with marketplaces such as Ozon open up new delivery flows, but they also require coordination of customs procedures, logistics, and customer services.

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